2021 The Big Shift

Without a doubt, 2020 was a big shift from how most of us were working. Remote was the new normal. While many us thought distributed and remote work might be temporary, much of our new work habits will carry over to 2021. Employees now have developed new habits, beyond Zoom, that will carry them into a future of more distributed and connected work.

‍

Employers need to prepare for a more permanent distributed and remote work environment. Starting with training...

‍

Agreed upon norms, expectations and new ways of working require talent development programs that resemble less about the past and more about the future. These programs should include basic blocking and tackling such as:

‍

How to Un-Zoom

Managing Remote Teams

Distributed Conversations

Feedback from Afar

Long Distance Customer Service

Remote Sales Strategies

...and more

‍

Cheers to a new year.

Did you read these already?

Silence

smith & beta had a baby named Giide

Six Years Strong

smith & beta is now 6 years into our research of the capabilities and ways of working at agencies. We just released our 2018 Talent and Transformation report and we're excited to share with you what we found.

Our business at smith & beta has always been focused on the development of people walking in the doors each day. We believe that if a company focuses on the current talent, what they know today and should know in the future, it can make all the difference to the bottom line. But some leaders aren’t familiar with talent development. It’s new. It feels unmeasurable. It seems foreign compared to hiring a few new experts. It’s a mindset and strategic shift. Yet we know talent development works. We also know that experts don’t scale. Often those superheros we hire land at the new job only to find that no one at the company understands them. They get siloed into a back room. They are change agents without support. They eventually leave. It happens time and time again. Take a minute to consider your budget for hiring experts this year or even a single leader and then compare to your training dollars. Is there a big difference? Do you operate as “training is nice to have” but not required? If so, you’re missing out on a big opportunity to scale and distribute capabilities beyond a few people at your company. Digital is not a department. Digital is shared knowledge, common language and collective understanding. When we design talent development programs, we work with industry leaders directly to lead content design. They are the experts. They know what should specifics should be covered. They walk in the room and own the conversation with employees. Below we’ve included a great workshop to get started this year.

2017 Greatest Hits

Welcome to the Greatest Hits 2017.Each year, at smith & beta, we publish our “greatest hits” for classes, workshops that we completed. This year, we noticed a preferential trend for content that focused on mindset development. No big surprise given how important mindsets, behaviors and habits are for learning in the workplace.